Terms and Conditions ('Terms')

Last updated: (2025/08/26)

Please read these Terms and Conditions carefully before using the https://store.fi-exhaust.com/website operated by Frequency Intelligent Exhaust Co. Ltd ("us", "we", or "our"). 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Orders & Payments

Orders are accepted when we send confirmation. Prices are displayed in USD unless stated otherwise. Customers are responsible for taxes, duties, and import clearance unless noted. We may refuse or cancel orders suspected of fraud or misuse.

We reserve the right to correct errors in pricing before order confirmation.

Shipping & Delivery

All products are shipped via international courier services. If an item is not in stock, please allow an additional 2–3 weeks for production before dispatch. Once shipped, international transit typically takes 3–5 business days, depending on the destination and the procedures of the courier service.

Shipping fees are calculated based on international courier rates and vary by destination country. All delivery dates provided are estimates only. All items shipped internationally may incur import duties, taxes (including VAT) and other charges upon entering your destination country. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders, and for all charges related to returning products to our office if necessary.

Frequency Intelligent Exhaust Co. Ltd. is not responsible for delays caused by customs clearance, courier handling, or other factors beyond our control. Customers should direct any delivery-related inquiries to the assigned courier service.

Returns & Unboxing Policy

Customers are required to inspect all products immediately upon delivery. If an item is received with scratches, dents, or missing parts prior to installation, Fi EXHAUST must be notified within 30 days of delivery for warranty claims. All claims must be supported with clear photographic evidence of the product and its packaging. If the shipping box arrives in a severely damaged condition, customers are advised to refuse delivery and notify Fi EXHAUST immediately.

Product returns are accepted only when the customer has ordered incorrect parts. All return requests must be submitted within 30 days of shipment. A 20% restocking fee will be applied to all approved returns. Returned products must include the original Fi EXHAUST packaging, including the box and all protective padding. If items are returned without their original packaging or in less than original condition, a refurbishing fee will be charged.

Customers are responsible for all return shipping costs in cases where the wrong product was ordered. Used or installed products cannot be returned under any circumstances.

Warranty for Exhaust Products

We provide a manufacturer’s limited warranty valid for one (1) year from the date of delivery. This warranty covers defects in materials and workmanship under normal use and installation.

The warranty does not apply to damage resulting from customer abuse, negligence, mishandling, improper installation, or unauthorized modifications. 

Customers are responsible for all return shipping costs on claims that are not related to a verified warranty issue. Labor charges, installation costs, or other incidental expenses are not covered under this warranty.

Disclaimer for Exhaust Products

For those of you that demand the maximum in power output and weight reduction, we offer an optional downpipe with High Flow Catless / Racing 100 cell / Sport 200 cell system.

When installing FI aftermarket down pipe with High Flow Catless / Racing 100 cell / Sport 200 cell system, which are developed for use on closed tracks only, remapping the ECU is mandatory. 

When installing FI aftermarket exhaust system that was developed for use on closed tracks, we recommend remapping the ECU in order to prevent potential check engine light (CEL) warning signals turning on.

THIS PRODUCT DOES NOT MEET EMISSION COMPLIANCE REQUIREMENTS FOR STREET OR HIGHWAY USE

Intellectual Property 

The Site and its content are protected by Intellectual Property Rights, including but not limited to copyright and trademarks. In these Terms and Conditions, "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

As between us, all Intellectual Property Rights in the Site and these Terms and Conditions are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our express agreement.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.

Frequency Intelligent Exhaust Co. Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Privacy Policy

Registration data and certain other information about you are subject to our Privacy Policy. For more information, please see our Privacy Policy. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of Taiwan (R.O.C.). Any disputes  shall be subject to the exclusive jurisdiction of the Taipei District Court.

Changes to these Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes to the Terms will be posted on the Website by Frequency Intelligent Exhaust Co. Ltd and the date at the top of these Terms will be amended to show when these Terms were last revised. 

Your continued access and use of the Website after any changes or updates constitutes your acceptance of the new Terms. It is your responsibility to regularly check the Website and determine if there have been any changes to these Terms.

Contact Us

If you have any questions about these Terms, please contact us.

No. 544-16, Zhongzheng Rd.,

Xinzhuang Dist., New Taipei City, Taiwan

Email us at: info@fi-exhaust.com

Call us: +886-2-2297-9999